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Политика возврата средств

RETURN POLICY


Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it.
All transactions and service on yiwasextoys.com are processed by Yiwasextoys.

 

Refund:

1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;

2.If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size/colors ), we will remove $25 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.

3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.

4.If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.

Cancellation & Exchange:

You can cancel your order/item within 2 hours through our customer service email Click Here. For more than 2 hours, we can’t make sure if successful.

If you want to change order before ship out, you will be charged for $5; Once your order has been shipped out, we will not be able to change/cancel it for you.

If you want to exchange after receiving the item, you need to purchase an exchange service. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We recommend shipping packages back using DHL.

After the order is shipped out, if you need to exchange it for the same item, please Click here to contact us for the Return Info.

 

Reserved Rights Regarding Returns:

We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

1.An irregular or excessive returns history;

2.An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

3.Potential fraudulent or criminal activity.

The incorrect items sent to us will be discarded upon receipt.

Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.