Questions Before Purchase

Where Is My Order?

If your order didn't arrive when you expected, you can use order tracking to help find out where it is.

Your tracking code will be shown in your order despatch email.

If the parcel has not arrived 5 days after you had expected it to, please contact us and we will be more than happy to help by contacting the courier on your behalf.

What if your order doesn't arrive when you expect?


If your order is more than 5 working days overdue, please contact us.


What do Yiwa parcels look like?

We provide discreet shipping in boring brown boxes and envelopes so nobody knows what's inside.